Extracting Review Keywords from Hubbuycn’s Purchased Products in Spreadsheets for Product Optimization
With the growing demand for international shopping, Hubbuycn has become a trusted platform for agency purchasing services. To enhance product competitiveness, it is essential to analyze customer reviews systematically and extract actionable insights. This article demonstrates how text mining technology in spreadsheets can be used to identify key evaluation keywords, assess user concerns, and guide product improvements.
1. Data Collection and Text Mining in Spreadsheets
Customer feedback from Hubbuycn’s agency purchases can be collected and structured in spreadsheets for analysis. Using built-in functions (SPLIT
, TRIM
, LOWER
), keyword frequency can be extracted and filtered to identify prevalent terms. Advanced methods like TF-IDF (Term Frequency-Inverse Document Frequency)
Example (Google Sheets formula for keyword counting):
=ArrayFormula(COUNTIF(LOWER(A2:A100),"*shipping*"))
2. Identifying User Concerns and Product Advantages
Key focus areas derived from sentiment-tagged keywords may include:
Positive Feedback (Strengths):
- "Affordable"
- "Quick delivery"
- "Authentic"
Negative Feedback (Improvement Opportunities):
- "Limited stock"
- "Generic packaging"
- "Slow refunds"
3. Market Comparison and Optimization Strategies
Evaluation Keyword | Industry Benchmark | Recommended Action |
---|---|---|
"Shipping time" | ≤7 days (Premium competitors) | Partner express couriers; track delivery ETAs. |
"Product manual missing" | 100% inclusion (Standard) | Quality checks for accessories. |
"Customs hassle" | DDP (Delivered Duty Paid) options | Offer tax-inclusive pricing tiers. |
4. Implementing AI & Consistency Checks
Automated analysis via add-ons like Google Sheets’ Natural Language API
- Classify sentiments by product lines.
- Detect emerging concerns in real-time (e.g., "counterfeit" mentions).
- Enhances responsiveness in addressing issues.
5. Future Optimization Roadmap
- Strengthen logistics with region-specific warehouses.
- Enhance product details (e.g., videos/manuals) to reduce uncertainty.
- Launch a loyalty program for repeat buyers mentioning "affordable."
Conclusion: